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Comprehensive Customer Services
Learning Tools provides a full range of services to assist school
districts in implementation and integration of GoalView. These services include:
- IDEA Compliance and Application Training
- Change Management Consultation
- Data Integration with District Information System
- Medicaid Services
- District Technology Customization Services
- Project Management
- Technical Support
- Internet Application Service Provider (ASP) Services
Our Customer Services staff members each have a comprehensive technical and customer
services background. Our performance goal is to respond to all inquiries within one
hour, with resolution immediately, or within 24 hours for more complex requests. Our
Support staff focuses on guiding the user through resolutions in a positive, supportive
manner and providing all users with the confidence to explore the capabilities of the
product so they will achieve maximum value from their investment.
Learning Tools International provides:
- Toll-free telephone Technical Support HelpLine for ten (10) hours per day (between
the hours of 7am and 5pm PST)
- Free user-friendly Technical Support QuickTips via fax, mail, or email
- Online support services via the Internet, fax, and/or email)
- GoalView Service Center
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